Customer Service is alive at Shari's Berries!

Recently, I ordered 2 batches of chocolate-covered strawberries for my mother and my wife--both for Mother's Day. My mom's order was delivered and were amazing. My mom is still raving about them.

However, the order for my wife wasn't too hot. The strawberries were delivered not cold...and they were not good strawberries. We ended up throwing several of them away. Definitely not the results we had heard about or what my mom experienced.

So I sent an email giving positive feedback for my mom's order and negative feedback for Jeanne-Mari's order. And WITHIN AN HOUR I got a personal email back from SB giving an apology and offering several options of recompense--including resending another order at no charge.

We're definitely taking the re-send of the strawberries. Jeanne-Mari is just as excited as she was the first time. I'll make sure to let you know how it turns out...I'm expecting them to be great.

By the way, my email was sent after normal business hours. I wasn't expecting to get a reply until tomorrow at the earliest. This whole experience has been quite a nice surprise.

So are you looking for really awesome dipped strawberries?? Order from Shari's Berries (http://www.sharisberries.com/). And if there happens to be some kind of problem, you can still be confident that they'll stand behind their product and their service.

Do I sound like a commercial? I hope so. I've learned to really appreciate good customer service nowadays...since it seems to be disappearing from most places.